"It was like turning on a light switch for my fixed operations gross profit."

~ Greg Loudon, Ford

Feature Articles from Fixed Ops Magazine

• Seven Secrets To Maximize Service Profits: Part 2 (November 2004)
• Seven Secrets To Maximize Service Profits: Part 3 (December 2004)
• Seven Secrets To Maximize Service Profits: Part 5(February 2005)
• Seven Secrets To Maximize Service Profits: Part 6 (April 2005)
• The Art Of Customer Service (May 2005)
• Understanding Our Limitations 101 (June 2005)
• Get Control: 5 Ways To Control Costs and Build Profits In The Body Shop(December 2005)
• Discovering Customer Service: Why And How You Must Standardize Customer Intake Proceses (February 2006)
• A New Process: Don't Be Afraid To Evaluate And Change Processes That Can Help You Retain More Customers (March 2006)
• Seeing Is Believing: Why You Should Take The Time To Show The Customer What You're Doing (May 2006)
• Happy Returns: Keys To Managing Your Parts Inventory Returns And Reserves (August 2006)