"Jeff Katz at Fixed Performance has the nuts and bolts and expertise so that our employees look forward to his visits. He shows managers, advisors, technicians, and parts countermen how they can make additional income through improved processes. Jeff has delivered to our dealership more than expected.”

~Steve Hall
President-General Manager
Nelson Hall Chevrolet- Cadillac, Meridian, MS

"We noticed immediately after the installation of Fixed Performance processes an increase of 4 tenths of an hour labor increase in our customer pay labor hours per repair order."

~Don Kelley,
Fixed Operations Director,
Gwatney Chevrolet-Isuzu,
Memphis, TN

Feature Articles from Fixed Ops Magazine

by Rob Gehring

Seven Secrets To Maximize Service Profits: Part 2 (November 2004)
Seven Secrets To Maximize Service Profits: Part 3 (December 2004)
Seven Secrets To Maximize Service Profits: Part 5(February 2005)
Seven Secrets To Maximize Service Profits: Part 6 (April 2005)
The Art Of Customer Service (May 2005)
Understanding Our Limitations 101 (June 2005)
Get Control: 5 Ways To Control Costs and Build Profits In The Body Shop(December 2005)
Discovering Customer Service: Why And How You Must Standardize Customer Intake Proceses (February 2006)
A New Process: Don't Be Afraid To Evaluate And Change Processes That Can Help You Retain More Customers (March 2006)
Seeing Is Believing: Why You Should Take The Time To Show The Customer What You're Doing (May 2006)
Happy Returns: Keys To Managing Your Parts Inventory Returns And Reserves (August 2006)