"It was like turning on a light switch for my fixed operations gross profit."
~ Greg Loudon, Ford
Feature Articles from Fixed Ops Magazine
by Rob Gehring
Seven Secrets To Maximize Service Profits: Part 2
(November 2004)
Seven Secrets To Maximize Service Profits: Part 3
(December 2004)
Seven Secrets To Maximize Service Profits: Part 5
(February 2005)
Seven Secrets To Maximize Service Profits: Part 6
(April 2005)
The Art Of Customer Service
(May 2005)
Understanding Our Limitations 101
(June 2005)
Get Control: 5 Ways To Control Costs and Build Profits In The Body Shop
(December 2005)
Discovering Customer Service: Why And How You Must Standardize Customer Intake Proceses
(February 2006)
A New Process: Don't Be Afraid To Evaluate And Change Processes That Can Help You Retain More Customers
(March 2006)
Seeing Is Believing: Why You Should Take The Time To Show The Customer What You're Doing
(May 2006)
Happy Returns: Keys To Managing Your Parts Inventory Returns And Reserves
(August 2006)