~Langdon Shoop,
President,
Frank Shoop Chevy-Buick-Pontiac-
Chrysler-Jeep-Dodge

"I have been using Fixed Performance for approximately six months and wished I had used them for 10 years. My gross profit in my service department as well as my parts department has increased tremendously. My effective labor rate at both stores has increased unbelievably. I have never been a believer in consultants but I would never go a month without Fixed Performance. They have truly shown me that there is much more profit in my service and parts than I could ever imagine."

~Johnny Watkins
President,
Johnny Watkins Buick-Pontiac-GMC and Chrysler Center,
London, KY

""We have been working with this organization for several months. I can say it is a very good experience. You will notice a difference very quickly. The consultant is very enjoyable to work with and the changes he will ask you to put into place are very minor. But the change is very major. Sometimes when you are in the middle fo a situation, you overlook the small things. When you organize and regroup your employees, everyone is happier because they, too, are making more money."

~Shirley Gray
Service Manager
Frank Shoop Chevy-Buick-Pontiac-
Chrysler-Jeep-Dodge

CUSTOMER RETENTION SOFTWARE PROGRAM

In today's dealership environment, customer retention is vital to stay competitive and profitable.

Thousands of dollars are spent in newspaper advertising that ends up in the trash tomorrow. What would it cost to lock in four customer visits to the dealership every year? Our Customer Retention program not only locks in your customer but generates cash! Sound too good to be true?

What we do is provide a system that will allow your dealership to pre-sell maintenance to customers in F&I and the service lane. The customer receives coupons only good at your dealership. These coupons are printed with customer information and VIN number to be sure they are properly used by the correct customer and car. The software tracks usage by customer and visit and can also be used for any number of packages that include gift certificates, auto detailing, and anything you care to develop.

Why waste thousands on customer follow up when you can lock them in and develop your fixed operations into the profit center it needs to be today?

Let's look at a sample of how to best use this program.

The dealership should provide the Silver Package of one year maintenance at no cost to the customer, packing the car sale to cover it. For the sake of this example, lets use $150 as the cost of four oil changes and two tire rotations. If the dealership sells 100 new and used vehicles, this would generate $15,000 in the first month. How many services are actually provided? In fact, it might be three months before these services are actually performed, while the dealership put $45,000 in the bank!

Add to this number up-sells in F&I stepping the customer up to Gold and Platinum packages and the dollars really start to grow. Customers are financing their new vehicle for five years with the need for maintenance to care for their investment. When presenting the up-sell package, the customer's cost of the services drops to a reduced price due to the dealership pack. The Platinum package should include flushes at around 36000 miles to insure the ultimate vehicle care. You could also offer a coupon good for a few hundred when they trade in their car since the dealership understands the need for maintenance and values retained customers.

By now you have thought about the thousands of dollars spent on advertising that could be saved with this program and are wondering about the cost. Fixed Performance is offering this exclusive program at only $400 per store! Why would be price this program at such a reasonable cost? We built our company on being a high quality, low cost provider helping dealerships turn fixed operations into the profit center it should be. Referrals save us thousands in advertising costs and bring in our new accounts.

Vehicle Software Coupon System

Using the Vehicle Software Coupon software, the dealership can create an unlimited number of coupon packages. The system will also store information about the customer (name, address, vehicles owned, etc.) and will show the coupon packages that the user has purchased and redeemed. There are ten reports than can be generated to give the dealership details about the coupon packages being sold and redeemed (along with customer details and $ figures, if desired).

Click on the button below to download a FREE demo version now! Dealership Benefits

• Enhance customer retention and loyalty by supplying your customers with a set of coupons that will bring them repeatedly to your maintenance department over time for routine maintenance
• Create an unlimited number of unique coupon packages (such as a year’s worth of oil changes).
• Include a coupon package in the sale of a new/used vehicle or sell the coupon package as a separate item to a particular customer and vehicle or as a gift certificate for another person. Any coupons sold/given (not gift certificates) will be linked to one of the customer's vehicles on file.
• As the customer returns repeatedly to the dealership to redeem each coupon, the dealership has a continuing opportunity to win the customer’s lifetime loyalty.

Program Features

• On an ongoing basis, the dealership can define an unlimited number of unique coupon packages. Packages can be 'discontinued' if no longer needed.
• Enter and track general information about your customers (name, address, details about the vehicles they own)
• A customer can purchase or be given an unlimited number of coupon packages. The individual coupons in each package will be tracked over time as they are redeemed by the customer.
• 10 dealership reports are available:
  • 3 reports: list the coupon packages purchased/given during a user defined date range (reports will be grouped by (1) coupon package, (2) customer or (3) vehicle)
  • list gift certificates purchased during a user defined date range
  • 2 reports: list individual coupons redeemed during a user defined date range (reports will be grouped by (1) coupon package or (2) customer))
  • list gift certificates redeemed during a user defined date range
  • list all coupon packages on file
  • list information about all or selected customers on file
  • create mailing labels for all customers on file or only customers with unredeemed coupons (sorted by last name or zip code)

Click on the button below to download a FREE demo version now!