Blog

Keep Going

As our company Fixed Performance enters into its 15th year helping dealerships improve their fixed operations as its founder I have to reminisce. I recall starting out without a single client and no recognition to having a wait list and traveling around on a private plane for my visits. Nobody in the car business can […]

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Williams Texaco

When I was a kid growing up in Wooster Ohio, my father always fueled up his car at Williams Texaco. The station was right down the street from where we lived and it had service, I am willing to bet most dealerships would love to have. We would always be greeted at the pump promptly […]

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Unanswered Questions

It doesn’t matter if you are in management or a staff member on a team so many have unanswered questions. One example of is a large majority of general managers for car dealerships come from a sales background. They are experts when it comes to selling cars and are very good at their trade. However, […]

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Recruiting Technicians

Finding and retaining quality technicians has become an issue across the country with an immediate need for over 30,000 additional positions available. The amount of new technicians going into the field is low while technicians leaving or retiring is growing dramatically. Technician recruitment has become critical with shops scheduling customers further into the future with […]

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Do This for You

Often I discuss leadership skills, culture, and processes that assure the success of individuals and dealerships. Today we will look at something that involves all three of these in a unique fashion.  Everyone has a leadership characteristic that others would be able to see and define in them. This could be an employee or a […]

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Expect to Lose

One of the things I have learned about life is there will be times of great loss. You won’t get the job or promotion. You might face an illness with a family member, coworker or even yourself. You might struggle financially and be challenged every week as you try to pay your bills and meet […]

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Do You Care?

I was at a client working in the drive lane illustrating the importance of the dealership personnel caring about the customer. I randomly picked an example and started going over it. I noticed the interior carpet was dirty and needed vacuumed. A few sections of it could have really used a steam cleaner as well. […]

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The Art of Negotiating

The estimator is the gate keeper to a solid and profitable body shop that has a high CSI rating. 1 on 1 Estimator Training on the Art of Negotiating will coach your estimators on how to win at every segment of the job. From Negotiating the close of the sale, through Negotiating with the insurance […]

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Getting paid for more OEM Parts

Getting paid for more OEM Parts in the body shop today has become easier than it ever was. But the pressure from Insurance carriers to control costs by using cheaper aftermarket (A/M) and used (LKQ) parts is greater than ever. The simple fact of the matter is that there is not a single aftermarket part […]

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It’s an Idea

All progress starts with an idea. Industry titans such as Henry Ford or Thomas Edison both started with an idea. The idea centers on an individual observing a need and thinking through a solution that would solve it. Although there is never guarantee in every idea being successful. It is essential to understand without processing […]

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