Blog

Asking the Right Questions

No matter what business you’re in asking the right questions makes a huge difference in results. The most important questions seldom get asked or even considered when evaluating a product, individual, or company. One question that I particularly like to ask is; “what makes you different?”. The truth is this should be every salesperson’s presentation […]

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Outbound Calls

It’s that time of year when many dealerships struggle to keep repair order count high. My favorite way to build repair order counts is to perform outbound calls with open safety campaigns. If this is a daily exercise repair order growth never seems to be a struggle and customer retention is never a concern. During […]

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Building Gross Profit

Building your gross profit has to be a priority for anyone in business today. Without enough gross profit, you are doomed to failure. Today let’s look at some proven ways for your dealership to build fixed operations gross profit. The first consideration in building gross profit must be customer count. If you’re just waiting for […]

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Getting Better

Dick Fosbury won an Olympic gold medal yet most don’t know his name or story. His Olympic record high jump was 7-4 to achieve a gold medal. The interesting thing to me is that Fosbury wasn’t remarkable as he developed in high school or initially in college. The standard techniques of high jumping were not […]

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Lessons From The Strike

I believe we must continually be observant and challenge ourselves with this question “what can we learn from this?”. The strike at General Motors has made a bunch of news lately. However, today I thought it would be timely to discuss what we can learn from this current situation. During a recent dealership visit, a […]

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Overrides

Today’s dealerships must be completely focused in on fixed operations performance. General Motors going on strike is just one concern of many related to new-car sales. Shrinking new-car margins are here to stay, and so is your dependence on fixed operations.  Everyone must be concerned about expenses and monitor them for results. Today’s topic gets […]

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Changing Times

Recently I was in a Ford dealership on a coaching visit and reviewed labor operation frequencies. I always find this a wealth of information on how well advisors are doing with customers. In this review, differential services were only performed seven times over the last year. Pickup trucks and SUVs in Ford dealerships are the […]

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DealerTrack Press Release

DealerTrack Press Release It is with great pride we announce that DealerTrack has approved our Fixed Performance Margin Plus software to interface with their dealership base. This assures your dealership data is safe and secure when using our program that helps dealerships get retail pricing on warranty repairs from the manufacturer. The benefits of working […]

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Being Your Best

I’ve often used the medical profession as a comparison for dealership service. The reason is they generally do an exceptional job with everything from the appointment, customer intake, and follow-up. Recently I went to my local Dr. to discuss a pain that I’ve been having in my left arm for about six months. The doctor sent […]

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Five Challenges of Success

I don’t need to take a poll and Google online the percentage of people that want to be successful to know it’s pretty much everybody. Today we’re going to look at five challenges I believe all of us face to achieve success. So many people have the thought of a dream or an idea they […]

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