Measuring Customer Pay Sales

There is an interesting statistic that is use when measuring customer pay sales called technician hours sold per repair order. This takes the average technician hour sold in the dealership and is used to see how good there advisors are performing. I admit to monitoring this result very closely looking for opportunities for improvement. I’ve heard many logical reasons why customer pay work can’t be sold in the market they are in. One interesting comparison to look at is used cars. In the dealerships that invest money and make their used vehicles correct they always tend to be over two technician hours sold per vehicle. So the question is why can advisors sell so well to the used car department? Wise advisors recommend what is needed every time, every car. I know they do that with used cars. We need to perform this way with all cars.

Rob Gehring, President
Fixed Performance Inc.
1 (888) 205-8718
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