Rob Gehring
Cell: (419) 282-1351
Home State: Ohio
Bio: Rob is President and Founder of Fixed Performance Inc. which he began over 15 years ago. His passion for customer care and helping others has assisted hundreds of dealerships with their fixed operations performance. His common sense coaching and training lifts people up as individuals and team members. With over 30 years of dealership management experience, he understands and respects the daily challenges of fixed operations. Placing a strong value in people and best practice processes always provide growth. His articles have been published regularly in national publications and weekly newsletters are read by thousands.

Doug Thompson
Vice President
Cell: (440) 552-4657
Home State: Ohio
Bio: My name is Doug Thompson; I am the Vice President of Fixed Performance, Inc. Our company works with dealerships in the United States and Canada helping them to improve their Service, Parts and Collision departments. We work with your team to implement the best practices for ensuring, customer enthusiasm and care, profitability and employee satisfaction. Our program will provide training, encouragement and motivation for your staff to achieve higher standards and enjoy more successes. We provide processes that work, structured accountability, training for managers and technicians and support staff, all in an uplifting and encouraging fashion to ensure long term success. The career path I have followed has allowed me a wide variety of experiences in the dealership environment. For 40 years I have had the opportunity to work in both fixed and variable operations as an employee, an equity partner in a dealer group and now as a consultant and trainer. Each task and experience in my career has helped me to learn and be able to help others as well. We define service as “Making Good Things Happen for Other People” working with your team to face the challenges, find the resolution and use each challenge as a learning experience. It is our goal and our desire to improve the quality of life for the dealer, the managers and the employees. Working together to solve the puzzle is very rewarding and a never ending. In almost every case our processes implemented and maintained will provide a substantial increase in gross profit levels. In many stores this improvement is in excess of $250,000 annually. In some cases that number is much greater nearing the $1M mark and in dealer groups the $1M is not uncommon.

Aaron M. Sworden
Body Shop Specialist
Cell: (724) 448-9550
Home State: Pennsylvania
Bio: Aaron is a graduate of West Virginia University Institute of Technology, with a bachelors of science degree, in Engineering Technology. Aaron’s resume includes consulting work at both the dealership and independent collision repair. Aaron has extensive OEM Certification program experience with Honda, Ford, GM, Audi and other OEM’s, along with multiple I-Car Platinum designations. Aaron has substantial expertise with OEM Procedures, modern Adaptive Driver Assist Systems (ADAS) and has provided quality process guidance, coaching, and training, to shop managers, estimators, technicians, and students. In addition, Aaron has considerable equipment and welding experience focused directly on the needs in collision repair centers. Aaron is active in the Pittsburgh PA market by serving advisory committees at multiple vocational schools and is involved in multiple trade association functions within ASA and AASP.

Gregg Tompkins
Production Manager
Direct Line: (419) 616-5049
Cell: (845) 375-0953
Home State: New York

Mark Lefkus
Chief Growth Officer
Cell: (680) 800-7884
Home State: New York
Bio: Mark is the Chief Growth Officer at Fixed Performance. With 37 years of Dealership Fixed Operations experience, he knows the challenges industry clients face day to day. Leveraging this extensive range of experience, he has consulted with over 100 dealers, ownership, all levels of management, and fixed ops personnel. His many years of hands-on retail experience combined with his in-depth experience with financial analytics give him the unique ability to quickly pinpoint revenue opportunities and offer real-world customized solutions at an operational level. While the consummate mentor, he also considers himself a life-long student with a passion for learning.
His other passions include songwriting and playing guitar, or “anything with strings” as he would put it!

Michael Sebo
Marketing Manager
Direct Line: (419) 616-3005

Teresa Neel
Office Manager
Direct Line: (419) 616-5044

Lisa Love
Administrative Assistant
Direct Line: (419) 433-0282