Our Associates

We seek to transform Fixed Operations Consulting through our passion and eagerness to help dealers meet their true potential. We accomplish this by setting realistic goals, setting custom solutions for each dealership. And follow up with every client making sure their need and concerns are being met.

Rob Gehring
President
Cell: (419) 282-1351
rgehring@fixedperformance.com
Home State: Ohio
Bio: Rob is President and Founder of Fixed Performance Inc. which he began over 15 years ago. His passion for customer care and helping others has assisted hundreds of dealerships with their fixed operations performance. His common sense coaching and training lifts people up as individuals and team members. With over 30 years of dealership management experience, he understands and respects the daily challenges of fixed operations. Placing a strong value in people and best practice processes always provide growth. His articles have been published regularly in national publications and weekly newsletters are read by thousands.

Doug Thompson
Vice President
Cell: (440) 552-4657
dougt@fixedperformance.com
Home State: Ohio
Bio: My name is Doug Thompson; I am the Vice President of Fixed Performance, Inc. Our company works with dealerships in the United States and Canada helping them to improve their Service, Parts, and Collision departments. We work with your team to implement the best practices for ensuring, customer enthusiasm and care, profitability, and employee satisfaction. Our program will provide training, encouragement, and motivation for your staff to achieve higher standards and enjoy more successes. We provide processes that work, structured accountability, training for managers and technicians, and support staff, all in an uplifting and encouraging fashion to ensure long-term success. The career path I have followed has allowed me a wide variety of experiences in the dealership environment. For 40 years I have had the opportunity to work in both fixed and variable operations as an employee, an equity partner in a dealer group and now as a consultant and trainer. Each task and experience in my career has helped me to learn and be able to help others as well. We define service as “Making Good Things Happen for Other People” working with your team to face the challenges, find the resolution and use each challenge as a learning experience. It is our goal and our desire to improve the quality of life for the dealer, the managers, and the employees. Working together to solve the puzzle is very rewarding and never-ending. In almost every case our processes implemented and maintained will provide a substantial increase in gross profit levels. In many stores, this improvement is in excess of $250,000 annually. In some cases that number is much greater nearing the $1M mark and in dealer groups the $1M is not uncommon.

 

Cy Smith
National Operations Manager
Cell: (603) 667-3104
cy@fixedperformance.com
Home State: Washington
Bio: I am Cy Smith, National Operations Manager of Fixed Performance Inc. and I began working in the car business almost 50 years ago. The past 20 or so years have been spent primarily coaching hundreds of Dealers, GM’s, Service Managers, and Service Advisors on fixed operations improvements. I truly enjoy helping those owners and managers who want to improve their operations and just need an idea or two that will actually work in their situation. I think it is important to get everyone selling at the right price and then help them sell more of it, the whole time working on better documentation, so the reporting is cleaner, and the results are just jumping off the page! I try to learn something new every day and help everyone I interact with each day see and understand their takeaways from our conversations and how they will use it and benefit…today! I love the outdoors and camping, I fish and enjoy 4-wheeling in the mountains.

Gary Allegretto
Fixed Operations Consultant
Cell: (419) 616-5049
garya@fixedperformance.com
Home State: Ohio
Bio: Gary specializes in improving processes and operational elements to optimize customer satisfaction and loyalty, ultimately leading to retailer growth and profitability. With over 25 years in retail-fixed operations and consulting, Gary has implemented and coached on management principles as well as technician and advisor processes. Gary has built a strong reputation as a highly creative, results-driven leader, coach, trainer, and performance improvement architect.

Aaron M. Sworden
Body Shop Specialist
Cell: (724) 448-9550
ASworden@fixedperformance.com
Home State: Pennsylvania
Bio: Aaron is a graduate of West Virginia University Institute of Technology, with a bachelors of science degree, in Engineering Technology. Aaron’s resume includes consulting work at both the dealership and independent collision repair. Aaron has extensive OEM Certification program experience with Honda, Ford, GM, Audi and other OEM’s, along with multiple I-Car Platinum designations. Aaron has substantial expertise with OEM Procedures, modern Adaptive Driver Assist Systems (ADAS) and has provided quality process guidance, coaching, and training, to shop managers, estimators, technicians, and students. In addition, Aaron has considerable equipment and welding experience focused directly on the needs in collision repair centers. Aaron is active in the Pittsburgh PA market by serving advisory committees at multiple vocational schools and is involved in multiple trade association functions within ASA and AASP.

Robbie Gehring
VP Strategic Sales
Direct Line: (419) 616-5048
robbie@fixedperformance.com
Home State: Ohio
Bio: Robbie is Vice President of Strategic Sales for Fixed Performance.  Robbie has 31 years of experience in various areas within the automotive industry.  His background was primarily specializing in large commercial auto insurance risks, including dealerships and garages.  He also has a body shop, major franchise dealership sales, and parts experience to round out his resume.  Margin Plus is a way to utilize Robbie’s knowledge and allows him to help dealers generate more revenue and increase profitability.  One of Robbie’s favorite quotes is: “You can have results or excuses. Not both.” (Arnold Schwarzenegger)

Gregg Tompkins
Production Manager
Direct Line: (419) 616-5049
Cell: (845) 375-0953
gregg@fixedperformance.com
Home State: New York

 

Teresa Neel
Office Manager
Direct Line: (419) 616-5044
teresah@fixedperformance.com

Michael Sebo
Marketing Manager
Direct Line: (419) 616-3005
mikes@fixedperformance.com

Lisa Love
Administrative Assistant
lisa@fixedperformance.com
Direct Line: (419) 433-0282