Blog

Critical Fixed Operations KPI

Fixed Operation results are critical for dealerships, and many are fearful of the future. We are seeing strong growth in fixed operations however a few opportunities remain. The average age of vehicles in the United States is now over 12 years. This trend will continue for the next several years. The question is, why are […]
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Be Your Best

Recently I was visiting a dealer and noticed he had lost weight. As I complimented him, he explained he had lost 50 pounds! Eating good quality foods, exercising, have brought to him an excellent result. This result holds a truth in everything we desire to achieve for ourselves or our company. There is no magic […]
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Don’t Waist It

Ray Branch 11/20/47 – 8/7/22   Many have said life is short and recently that hit home for me. My good friend Ray Branch passed away after an extended illness. He was a quality individual full of life, who always made me laugh whenever we interacted. He could also challenge my thoughts and we would […]
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An Old Foundation

Recently I started a rebuilding project at my home. An old 100-year-old garage and upstairs living area was torn down. Starting the rebuild was the foundation. The builders dug about 6 feet down and filled it with concrete. Next came concrete block and sealant to keep the water out. Next step is the actual structure. […]
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Get Fired Up!

This morning we had a notification our dealership client in Washington state received an approval for $40 more an hour on their warranty labor rate! Another client in Kansas was told by a competitor they had no opportunity for a warranty submission. Our team and software found this dealership $70,000 on additional labor gross profit […]
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Small Changes Get Big Results

In flight training pilots are taught if you want a smooth landing make small corrections on the approach. If large corrections are made you will likely overshoot the adjustment and ruin your day. Service departments will always benefit from small adjustments, however huge changes create a bumpy ride. If you want to make adjustments in […]
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Find Your Frogs

Brian Tracy wrote a book titled “Eat That Frog”. In this book he explains if your job is to eat a frog do it first thing in the morning. If it’s to eat two frogs eat the largest one first. If you eat a frog first thing every day no question the rest of your […]
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Take Action

  Take Action The average age of vehicles in the United States has reached 12.2 years of age. This is the fifth year in a row the average age has increased. With new vehicle inventory remaining hard to get, this trend will continue for the foreseeable future. The reduction in new car sales is causing […]
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It’s Not a Fun Topic

Are you a Dealer that is NOT taking advantage of the new laws? “It’s Not a Fun Topic” I know it’s not a fun topic, but we need to talk about your warranty. The laws passed in all 50 states allow dealers to request retail pricing on warranty Parts and Labor. This is typically worth an additional […]
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Finding Talent in a Competitive Market

It’s Tougher Than Ever Regardless of the industry you are in, finding the talent you need to fill positions has become increasingly challenging. Shortages of Technicians, Managers, and everything else including Porters, leave very few options. Many dealerships have reduced their employment standards for applicants, hoping to fill the need quickly. Although I understand the sense […]
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