Blog

Parts Availability Issues

Parts Availability Issues One of the largest concerns in today’s car dealerships isn’t talked about much. We have heard of chip shortages and the effects on new car sales. Take that concern and multiply substantially, and you are in the parts department. Whenever a technician comes to the counter and asks for a part, the […]
Read More

Your Warranty Audit

Most dealerships are afraid when they hear the words warranty audit and with good reason. Warranty audits are rising, and most dealerships haven’t prepared. Warranty audits shouldn’t matter because your confidence in staff and processes are being done consistently. Trouble begins when compliance with the policy and procedure manual is never looked over and discussed […]
Read More

Finding Your Target

Our world of automotive dealerships is fast pace with just getting through the day’s issues requires a lot of time. How we spend our time is vital to getting the results everyone desires. The best practice is always be thinking ahead resolving issues before they affect our business. Finding opportunities in your operations requires time […]
Read More

What the Manufacturers don’t want you to know

Retail pricing on warranty Parts and Labor The laws that enable dealers to get retail pricing on warranty parts and labor have been passed in all 50 states!  If you do not take advantage of the new laws, you are literally walking away from thousands of dollars.  Why accept less from the manufacturer than you […]
Read More

Being The Best

Our drive and passion as a company are clear and simple. We constantly ask what we can do to be better for our clients. No matter if it’s onsite coaching for your fixed operations team, Margin Plus warranty submissions to get retail pricing on warranty repairs, or any other fixed operations issues, we are always […]
Read More

Patience

A word that seems to be coming up often these days is patience. Many companies incorporate it into their script while you’re on hold or inconvenienced by the company using it. They are so bold you will be thanked for it even when you are not feeling it. Whether or not you are practicing it, […]
Read More

Being Professional

When looking at the definition of professional you can note several different thoughts. The one that captures me is “participating for gain or livelihood in an activity or field of endeavor often engaged in by amateurs. Being a professional has some foundational core beliefs that differentiate them. The first one is the attitude towards clients […]
Read More

Your Problem Service Advisor

Recently I visited a dealership and talked with one of their service advisors. When we started talking about maintenance sales, I was shocked when he said he doesn’t sell tires. I spent about one-half hour trying to understand why anyone would refuse to sell tires. It turns out he was concerned his bonus would be […]
Read More

Customer for Life

Most dealerships have said they desire customers for life. The fact is, as the warranty expires, customer retention falters. Your customers must feel treasured and have a positive experience they can depend on when getting their vehicle serviced at your dealership. I recently went to our small local bank and found the ATM was out […]
Read More