At Fixed Performance, our team of career Fixed Op’s veterans are passionate about what we do, which is helping dealerships increase their gross profits. We achieve this by working either hands on with you and your team with our Onsite Consulting programs, and/or remotely using our REV program.
Areas of Expertise
- Stagnant or declining Customer Pay Labor and Parts revenues and margins – we take a “whole team” approach by working with managers, advisors and technicians
- Underpayment from your OEM in the area of Warranty Reimbursement rates for Labor and/or Parts – we know how much you should be getting paid and how to properly get you there
- Low CSI ranking – we provide coaching and assist with implementation of proven best practices regarding world-class customer interaction and follow up
- Lack of Team unity – We will share and help implement best practices proven to encourage, develop and sustain Team unity
- Limited accountability – We can effectively increase accountability by way of proper goal setting followed by tracking and reporting. Following our proven processes, weak areas are pinpointed and addressed well before they reach crisis level