Small Changes Get Big Results

In flight training pilots are taught if you want a smooth landing make small corrections on the approach. If large corrections are made you will likely overshoot the adjustment and ruin your day. Service departments will always benefit from small adjustments, however huge changes create a bumpy ride. If you want to make adjustments in service include your staff in discussions. Understanding why that adjustment will be beneficial and addressing perceived challenges prior to the change with the team is always best practice. This will also prevent crash and burn situations. No one likes change however in the car dealership environment it is constant. Achieving change in a positive way paves the way for success long term. Focus on your customer in every change made and soon customer retention and satisfaction become the norm. Challenge yourself by looking for ways to improve customer care every day. It will become a great approach with a wonderful landing.