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Several years ago, I wrote a newsletter titled “defining moments” when I talked about how our response to certain events in our life, define who we are as individuals. This was written back in 2009 when car dealers didn’t know if they were even going to be a dealership. Could they order cars and sell […]

As the current year is winding down it’s a common practice for people to set goals for the upcoming Year. Everyone calls these goals New Year’s resolutions. It’s the time of year people evaluate what they desire to accomplish and write them down as a New Year’s resolution to tackle on January 1st. Although I […]

Parts inventory may not be a sexy topic however, it could not be any more critical in achieving peak performance in your fixed operations. Many dealerships make the mistake of managing their parts inventories by the number of dollars instead of having what is needed. They believe aged inventory isn’t a real cost and they […]

NEW PROPRIETARY TOOL ALLOWS DEALERSHIPS TO SEE GROSS PROFIT POTENTIAL IMMEDIATELY Fixed Performance and Margin Plus, leaders in the fixed operation industry, have developed a new tool that allows dealerships to easily visualize their potential profit improvement immediately. Our proprietary technology, developed from the ground up based on our interactions with dealerships throughout the country, […]

​This has been an incredible year in many ways for our family. It has also been one of the most challenging as I nearly drowned in Lake Erie. I haven’t shared that experience with many folks however, today sharing some lessons learned might be valuable.  My first lesson was the importance of wearing a life […]

Dealerships invest substantial amounts of money to get people into the dealership and consider a new car purchase. Investments in advertisements and promotions are necessary however, the greatest asset for building value in the sales department is the service department.  The service department generates large daily car counts that generally draw no attention from sales. […]

No one can see the future however, the decisions you make on a daily basis definitely develop the chances for failure or success. Kenny Rogers said in a song “You got to know when to hold them, know when to fold them” illustrating the same concept that the choices we make today develop our future. […]

I wear a Fitbit tracking device that monitors how many steps I take during the day. One of the features in the Fitbit is when I’m sitting for a while it buzzes to encourage me to take so many steps to meet my goal for the hour. Wouldn’t it be nice if we had a […]

Dealerships have many reasons to work with staff and write the best repair orders possible. This helps the dealership in so many ways however to carry a special interest in today’s dealership environment. First, it is critical in maximizing submissions to receive retail pricing on warranty repairs. The second is that poorly written repair orders […]

Growing up it didn’t take long to understand life is going to be full of challenges. It’s interesting to note many of those challenges were brought on by myself, however, others just find their way into my life. No matter who you are or what you do I am confident you’ve had a similar experience […]