Blog

Paying a spiff for declined services?! Say what?!

Just when you thought you heard it all, some supposed fixed ops guru asks you to pay your advisors a spiff for services that are declined! Well, that guy is me, and yes everyone, you heard right.  Before you hit your delete, button, or report me to the men with the white coats, at least hear me […]
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How to Improve Parts Department Gross Profit

Improving Parts Department Gross Profit Most everyone has heard of using a parts matrix pricing program to improve gross profit margins. Over the years I’ve seen some programs that I thought were excessive and others considered reasonable. My feeling is that gross profit on parts being installed on customer pay repair orders should be around […]
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California AB 179

Your California state law has now been in effect for over a year. Many dealerships can submit again for higher warranty rates. Do not pay a percentage of your increase to companies that you have contracted to prepare your submission. See why our fee structure makes it easy to get more gross on warranty repairs. […]
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Mississippi manufacturer warranty reimbursement rate

Mississippi manufacturer warranty reimbursement rate: You heard right! Legislation has passed in the state of Mississippi effective July 1st that will allow you to submit for an increase regarding your current warranty labor rates and parts margins from your current levels, up to full retail! Mississippi is one of the very last states in the country that has now […]
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