Blog

Coaching For Improvement

What if employees were given a satisfaction survey every time a member of management coached them for improvement? Fixed right, the first visit might take on a whole new meaning. The way that management interacts with the staff is critical towards the dealership achieving strong, consistent customer satisfaction scores. Managers should expect team members treat customers […]

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Feeding Your People

Zig Ziglar, the nationally acclaimed motivational speaker, and author had many sayings that inspired me. I had the privilege to meet Zig several times before his death, and he was always sharing information that shaped the individual I am today. One of his sayings I want to share with you is relative in these challenging […]

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Let us take a look together

Many dealerships remain in a struggle with today’s economy. Fixed operations are critical to getting needed gross profit for the dealership. We are in this together and must address our issues as a team. As for our team we stand ready to help. We will perform a no cost confidential review of your fixed operations […]

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Mikey Likes It

Many years ago, a cereal company ran a commercial that had three young boys at a kitchen table wanting to try cereal. Two of the boys did not want to try the new cereal and they gave it to Mikey saying he will try it however, he hates everything. Within a few seconds Mikey was […]

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Time to Run

Many of us have dedicated our lives to the automotive industry at dealerships. Seeing good times and bad times hasn’t been uncommon and they come and go. As you can imagine, I readily admit being a numbers guy and very observant. In my travels, I am excited to see fixed operations rebounding so quickly. Schedules are […]

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Overcoming the Virus

Visiting car dealership recently it’s evident the virus has taken a toll. Car inventories are down and sourcing parts is challenging to say the least. It’s hard to even comprehend the extreme financial cost of the virus throughout the world. The trillions of dollars lost in the United States in just a few months affected […]

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Be Aggressive

Successful people have some common threads and one of them were going to look at in this email. You must be aggressive. Don’t get me wrong being aggressive isn’t about mistreating anybody. It’s about being the absolute best you can be always looking for ways to improve results. No matter what your goal is, being […]

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Reaction From The Virus

The virus has taken its toll on every one of us even if we haven’t gotten ill. The business was affected dramatically with service and body shop car counts down in many sales departments forced to close, temporarily. Most shops have seen counts recently improve, but I’ve seen some destructive habits forming that are affecting […]

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“What Now?”

Most of us in business today have taken substantial blows from the events over the last several months. It seems we are a punching bag getting hit repeatedly by someone preparing for a title fight. Our company is no different and has taken its share of hits in this environment. The question is how are […]

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“We are Back!”

The last several months have been challenging to us all in the automotive dealership business. Most of us have been shaken to the core wondering what the future looks like in this new environment. We believe the automotive car business will come back strong in the future however new car sales will be challenging for […]

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